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Care Providers

Program Overview

Care Providers

BounceBack® is a free, evidence-based cognitive behavioural therapy (CBT) program designed to assist primary care providers in providing support to adults and youth 15+ who need help managing low mood, depression, anxiety, stress or worry. To access BounceBack Coaching for adults 18+, you must submit a referral through the provincial Ontario Structured Psychotherapy program.

The BounceBack program is free, and no travel is required.

Since being launched across Ontario in 2017, the program has shown to reduce depressive and anxious symptoms by almost half* (44%) at program completion.

*Based on the participant’s PHQ-9 and GAD-7 scores.

Help your clients choose the support that’s right for them.

Bounceback® Coaching

A trained BounceBack® coach will help participants learn skills to improve their mental health in up to six telephone sessions over three to six months. The coach is there to help motivate and support clients as they work through a series of CBT workbooks that are personalized to their needs.

While BounceBack® coaches are working with your clients on their individual workbooks, they remain primarily under your care. The coaches will inform you if your clients have been accepted into the program and will provide you with information on their progress. They will also notify you if your clients are identified as at risk of suicide during any of the routine risk assessments completed during every telephone session.

Because coaches are not clinicians, they don’t provide counselling. Coaches are extensively trained by the clinical psychologists in the delivery of the BounceBack® program. They also receive ongoing support from the clinical psychologists, who are responsible for making clinical decisions around eligibility and next steps at any time a participant discloses they are at risk of suicide.

Coaching + workbooks are available in English, French, Arabic, Farsi, Traditional Chinese and Spanish. Smaller format booklets are also available in Punjabi, Tamil, Traditional and Simplified Chinese. Coaching is also available in many other languages, but participants must have a basic English reading level in order to work through the selected workbooks.

BounceBack® Today Videos

This video series provides clients with practical tips on managing mood, sleeping better, building confidence, increasing activity, problem solving and healthy living. Videos are available in English, French, Arabic, Farsi, Cantonese, Mandarin, and Punjabi. The online videos are available for your clients to watch at any time or while they are waiting for their coaching sessions to begin. (Use access code bbtodayon).

View BounceBackVideo.ca

Referring Clients

Adults

Enter your client’s postal code to see which Network Lead Organization coordinates OSP services in their area.

Additional Information

Materials Overview

Preview our supporting materials for the program.

Support Materials

Questions?

Find answers to frequently asked questions.

FAQ

What your colleagues are saying

BounceBack® is a unique short-term CBT intervention delivered in a telephone coaching format for people dealing with mild to moderate depression or anxiety. It is a valuable resource that overcomes access barriers and allows me to focus on people with more severe mental illness and relationship distress. There is hardly a day when I don’t make a referral to the program. The level of doctor and client satisfaction is high.”

– Ontario doctor

Finding psychological services is very difficult, especially those that are publicly funded. BounceBack® removes the travel and cost barriers to care and makes it available for clients. All of my clients who have participated in the program have benefited and have acquired skills for managing their anxiety and depression.”

– Ontario doctor

The CMHA BounceBack® service provides a free, convenient resource for patients, on top of medications. Patients reported improved coping strategies, and [the program] is especially appreciated by patients who do not have coverage for counselling or not able to travel to counsellors. This service is valuable, especially since it is available in multiple languages to serve the multicultural community.”

– Ontario primary care provider

BounceBack® has provided our patients with an opportunity to learn and practice CBT with support and accountability. As a result, patients who complete the program express motivation towards change and understand how they are the catalyst. As a Family Health Team, we are grateful for this program due to limited resources in our rural community.”

– Ontario clinical social worker

We would like to thank YourTV Cornwall for being a great media partner. (Video: 7:08)